Liveops is a virtual call center platform that connects independent contractors with companies seeking customer service, sales, and technical support. It provides flexible remote job opportunities and has become a virtual call center industry leader since its founding to meet the demand for outsourced customer service.
Here are key points to understand about Liveops:
- Founding and Focus: Founded in 2000.
- Initial focus: Connecting companies with customer service and technical support agents
- Goal: Provide businesses with flexible, high-quality customer service through a distributed workforce
- Expansion of Services:
- Over time, Liveops has expanded its service offerings to include:
- Healthcare support
- Inbound sales
- Insurance claims handling
- Retail customer support
- Over time, Liveops has expanded its service offerings to include:
- Rigorous Application Process:
- Known for its selective contractor admission process
- Requires background checks and skills assessments
- Ensures clients have access to top-tier customer service professionals
- Global Remote Work:
- Offers flexible, remote work opportunities
- Connects independent contractors with top companies across the U.S.
- Embraces the future of work through a fully distributed, remote team model
Read: Remote Sales Rep at Join-Remote-Sales
Required Skills and Qualifications
Having a specific skills and qualifications is required to excel in a virtual call center job at Liveops. These will help you assist customers effectively while working from home.
- Customer Service Skills: Experience in customer service or call centers helps assist customers.
- Excellent Communication: Good verbal and written skills are necessary to share information and listen to customers.
- Self-motivation: You should be able to manage tasks independently while working remotely.
- Tech Proficiency: Basic computer and CRM skills are essential for using tools and systems.
- Problem-Solving: Quick thinking helps you resolve customer issues efficiently.
- Adaptability: Being flexible allows you to handle changing customer needs.
- Attention to Detail: Careful recording of customer interactions helps prevent mistakes.
- Team Collaboration: Working well with colleagues, even online, improves teamwork.
Equipment and Technical Requirements
Having the right tools is vital for working with Liveops. Meeting these requirements ensures you can provide excellent customer service from home.
- Computer: A desktop or laptop with Windows 10 or macOS is needed.
- High-Speed Internet: A stable connection with at least 10 Mbps download and 3 Mbps upload speeds is required.
- USB Headset: A noise-cancelling USB headset ensures clear calls.
- Quiet Workspace: A dedicated area free from distractions is essential for professionalism.
- Browser and Software: Ensure your software is up-to-date and works with Liveops systems.
- Backup Power Supply: An uninterruptible power supply (UPS) helps keep you connected during outages.
- Firewall and Security Software: Updated security programs protect customer information.
Read: Top 10 Fully Remote, In-Demand Jobs That Pay Over $100K: A Comprehensive Guide.
Available Jobs Opening at Liveops
Liveops is currently hiring for the following remote jobs:
- Customer Service:
- Customer Support Representatives
- Technical Support Specialists
- Retail Support:
- Retail Customer Service Specialists
- Returns and Refund Specialists
- Healthcare:
- Patient Support Representatives
- Medical Inquiry Specialists
- Tax Support:
- Tax Support Agents
- Tax Filing Assistants
- On-Demand Entertainment:
- Streaming Service Specialists
- Subscription Support Agents
- Sales:
- Inbound Sales Representatives
- Sales Support Specialists
- Home Delivery:
- Delivery Support Agents
- Logistics and Tracking Specialists
- Government Support:
- Government Program Representatives
- Application Process Support Agents
Click Here To Search And Apply For Any Of The Jobs Above On Liveops
Important Note: Liveops’ job openings often change based on client needs. Always check the official LiveOps website for the latest available roles.
By understanding Liveops’ work model and looking at the available roles, you’ll be better prepared to build a successful career. Liveops looks for people who can work well from home and are dedicated to providing outstanding service to their clients.
The Application Process
Liveops’ application process is straightforward but detailed to ensure you’re well-prepared. Here’s what you can expect:
- Online Application:
- Start by submitting your application on the Liveops website.
- Provide your resume and detailed information about your previous work experience.
- Ensure all required fields are accurately filled, and double-check your submission before proceeding.
- Background Check:
- A one-time background check is necessary to qualify for any position.
- This step verifies that you meet Liveops’ standards for working with their clients, including a clean criminal record and professional integrity.
- Skills Assessment:
- Depending on the specific role you’re applying for, you may be asked to complete various skills assessments.
- These assessments test your customer service, sales, or technical support abilities to ensure you’re the right fit for the job.
- Client-Specific Certification:
- After passing the initial steps, you’ll need training and certification specific to the client you’ll support.
- This certification prepares you to handle that client’s unique needs before you start taking live calls.
- Start Working:
- Once certified, you’re ready to begin working as a virtual agent.
- You’ll have the flexibility to set your hours and start earning based on the time you choose to dedicate.
Following these steps carefully ensures a smooth application process and positions yourself for success at Liveops.
Read: 9 Things to Know Before Relocating for a Remote Job
Things to Consider Before Applying
Before applying to Liveops, it’s essential to understand some critical factors about working as an independent contractor:
- Independent Contractor Status:
- You will be working as an independent contractor so that you won’t receive employee benefits like health insurance, paid time off, or retirement plans.
- You will also be responsible for managing your taxes.
- Variable Pay Structure:
- Pay rates vary depending on the client and your work type.
- Some roles are paid based on talk time, meaning you are only compensated for the time spent on actual calls, which may result in fluctuating earnings.
- Upfront Costs:
- You’ll need to provide your own equipment, such as a computer, phone, and internet connection, and pay for a required background check.
- Make sure you’re prepared for these initial costs before applying.
- Self-Discipline:
- Working remotely as a contractor requires good time management and self-discipline since you’ll need to stick to the schedule you set for yourself without direct supervision.
Pros of Working with Liveops
Working with Liveops as an independent contractor comes with several advantages, offering both flexibility and opportunities for growth:
- Flexible Schedule:
- You have complete control over your working hours, allowing you to choose when and how much you work.
- This is perfect for those balancing other responsibilities or prefer non-traditional working hours.
- Remote Work:
- Enjoy the benefits of working from home, eliminating the need for commuting.
- All you need is a reliable internet connection and a quiet workspace.
- Variety of Clients:
- Liveops allows you to work with clients from different industries, such as healthcare, retail, and insurance, helping you gain diverse experience and expand your skill set.
- Performance-Based Earnings:
- Many roles offer performance-based bonuses, so your potential earnings can increase if you perform well.
- This gives you the chance to earn more based on your effort.
- Independence:
- As a contractor, you can take on multiple projects or clients, giving you control over your workload and career direction.
Tips for a Successful Application
Follow these tips to increase your chances of getting hired by Liveops:
- Tailor Your Resume:
- Customize your resume to emphasize customer service, sales, or technical support experience.
- Highlight any relevant certifications, such as customer service or call center training, that can make you stand out as a candidate.
- Complete the Application Carefully:
- Pay close attention when filling out your application.
- Double-check all sections for accuracy and completeness; even minor errors could slow down the process or reduce your chances of acceptance.
- Prepare for Skills Assessments:
- Some roles at LiveOps require you to pass skills assessments.
- Practice communication, sales, and problem-solving skills ahead of time to feel more confident during the evaluation.
- Set Up a Professional Workspace:
- Create a dedicated, quiet workspace free from distractions, essential for performing well in a virtual call center job.
- Ensure your internet connection and equipment are reliable and up to the job.
- Show Professionalism:
- Throughout the application and interview process, maintain a professional tone.
- This includes communication via email, on calls, and during assessments.
- Liveops values candidates who can demonstrate vital customer service and communication skills.
Liveops offers excellent remote work opportunities for independent contractors, with the flexibility to set your hours. If you’re looking for a position that allows you to work from home and choose the type of work you’re most interested in, LiveOps provides an ideal platform. Check their website for the latest job openings, and begin applying today!
Liveops is a virtual call center platform that connects independent contractors with companies seeking customer service, sales, and technical support. It provides flexible remote job opportunities and has become a virtual call center industry leader since its founding to meet the demand for outsourced customer service.
Here are key points to understand about Liveops:
- Founding and Focus: Founded in 2000.
- Initial focus: Connecting companies with customer service and technical support agents
- Goal: Provide businesses with flexible, high-quality customer service through a distributed workforce
- Expansion of Services:
- Over time, Liveops has expanded its service offerings to include:
- Healthcare support
- Inbound sales
- Insurance claims handling
- Retail customer support
- Over time, Liveops has expanded its service offerings to include:
- Rigorous Application Process:
- Known for its selective contractor admission process
- Requires background checks and skills assessments
- Ensures clients have access to top-tier customer service professionals
- Global Remote Work:
- Offers flexible, remote work opportunities
- Connects independent contractors with top companies across the U.S.
- Embraces the future of work through a fully distributed, remote team model
Read: Remote Sales Rep at Join-Remote-Sales
Required Skills and Qualifications
Having a specific skills and qualifications is required to excel in a virtual call center job at Liveops. These will help you assist customers effectively while working from home.
- Customer Service Skills: Experience in customer service or call centers helps assist customers.
- Excellent Communication: Good verbal and written skills are necessary to share information and listen to customers.
- Self-motivation: You should be able to manage tasks independently while working remotely.
- Tech Proficiency: Basic computer and CRM skills are essential for using tools and systems.
- Problem-Solving: Quick thinking helps you resolve customer issues efficiently.
- Adaptability: Being flexible allows you to handle changing customer needs.
- Attention to Detail: Careful recording of customer interactions helps prevent mistakes.
- Team Collaboration: Working well with colleagues, even online, improves teamwork.
Equipment and Technical Requirements
Having the right tools is vital for working with Liveops. Meeting these requirements ensures you can provide excellent customer service from home.
- Computer: A desktop or laptop with Windows 10 or macOS is needed.
- High-Speed Internet: A stable connection with at least 10 Mbps download and 3 Mbps upload speeds is required.
- USB Headset: A noise-cancelling USB headset ensures clear calls.
- Quiet Workspace: A dedicated area free from distractions is essential for professionalism.
- Browser and Software: Ensure your software is up-to-date and works with Liveops systems.
- Backup Power Supply: An uninterruptible power supply (UPS) helps keep you connected during outages.
- Firewall and Security Software: Updated security programs protect customer information.
Read: Top 10 Fully Remote, In-Demand Jobs That Pay Over $100K: A Comprehensive Guide.
Available Jobs Opening at Liveops
Liveops is currently hiring for the following remote jobs:
- Customer Service:
- Customer Support Representatives
- Technical Support Specialists
- Retail Support:
- Retail Customer Service Specialists
- Returns and Refund Specialists
- Healthcare:
- Patient Support Representatives
- Medical Inquiry Specialists
- Tax Support:
- Tax Support Agents
- Tax Filing Assistants
- On-Demand Entertainment:
- Streaming Service Specialists
- Subscription Support Agents
- Sales:
- Inbound Sales Representatives
- Sales Support Specialists
- Home Delivery:
- Delivery Support Agents
- Logistics and Tracking Specialists
- Government Support:
- Government Program Representatives
- Application Process Support Agents
Click Here To Search And Apply For Any Of The Jobs Above On Liveops
Important Note: Liveops’ job openings often change based on client needs. Always check the official LiveOps website for the latest available roles.
By understanding Liveops’ work model and looking at the available roles, you’ll be better prepared to build a successful career. Liveops looks for people who can work well from home and are dedicated to providing outstanding service to their clients.
The Application Process
Liveops’ application process is straightforward but detailed to ensure you’re well-prepared. Here’s what you can expect:
- Online Application:
- Start by submitting your application on the Liveops website.
- Provide your resume and detailed information about your previous work experience.
- Ensure all required fields are accurately filled, and double-check your submission before proceeding.
- Background Check:
- A one-time background check is necessary to qualify for any position.
- This step verifies that you meet Liveops’ standards for working with their clients, including a clean criminal record and professional integrity.
- Skills Assessment:
- Depending on the specific role you’re applying for, you may be asked to complete various skills assessments.
- These assessments test your customer service, sales, or technical support abilities to ensure you’re the right fit for the job.
- Client-Specific Certification:
- After passing the initial steps, you’ll need training and certification specific to the client you’ll support.
- This certification prepares you to handle that client’s unique needs before you start taking live calls.
- Start Working:
- Once certified, you’re ready to begin working as a virtual agent.
- You’ll have the flexibility to set your hours and start earning based on the time you choose to dedicate.
Following these steps carefully ensures a smooth application process and positions yourself for success at Liveops.
Read: 9 Things to Know Before Relocating for a Remote Job
Things to Consider Before Applying
Before applying to Liveops, it’s essential to understand some critical factors about working as an independent contractor:
- Independent Contractor Status:
- You will be working as an independent contractor so that you won’t receive employee benefits like health insurance, paid time off, or retirement plans.
- You will also be responsible for managing your taxes.
- Variable Pay Structure:
- Pay rates vary depending on the client and your work type.
- Some roles are paid based on talk time, meaning you are only compensated for the time spent on actual calls, which may result in fluctuating earnings.
- Upfront Costs:
- You’ll need to provide your own equipment, such as a computer, phone, and internet connection, and pay for a required background check.
- Make sure you’re prepared for these initial costs before applying.
- Self-Discipline:
- Working remotely as a contractor requires good time management and self-discipline since you’ll need to stick to the schedule you set for yourself without direct supervision.
Pros of Working with Liveops
Working with Liveops as an independent contractor comes with several advantages, offering both flexibility and opportunities for growth:
- Flexible Schedule:
- You have complete control over your working hours, allowing you to choose when and how much you work.
- This is perfect for those balancing other responsibilities or prefer non-traditional working hours.
- Remote Work:
- Enjoy the benefits of working from home, eliminating the need for commuting.
- All you need is a reliable internet connection and a quiet workspace.
- Variety of Clients:
- Liveops allows you to work with clients from different industries, such as healthcare, retail, and insurance, helping you gain diverse experience and expand your skill set.
- Performance-Based Earnings:
- Many roles offer performance-based bonuses, so your potential earnings can increase if you perform well.
- This gives you the chance to earn more based on your effort.
- Independence:
- As a contractor, you can take on multiple projects or clients, giving you control over your workload and career direction.
Tips for a Successful Application
Follow these tips to increase your chances of getting hired by Liveops:
- Tailor Your Resume:
- Customize your resume to emphasize customer service, sales, or technical support experience.
- Highlight any relevant certifications, such as customer service or call center training, that can make you stand out as a candidate.
- Complete the Application Carefully:
- Pay close attention when filling out your application.
- Double-check all sections for accuracy and completeness; even minor errors could slow down the process or reduce your chances of acceptance.
- Prepare for Skills Assessments:
- Some roles at LiveOps require you to pass skills assessments.
- Practice communication, sales, and problem-solving skills ahead of time to feel more confident during the evaluation.
- Set Up a Professional Workspace:
- Create a dedicated, quiet workspace free from distractions, essential for performing well in a virtual call center job.
- Ensure your internet connection and equipment are reliable and up to the job.
- Show Professionalism:
- Throughout the application and interview process, maintain a professional tone.
- This includes communication via email, on calls, and during assessments.
- Liveops values candidates who can demonstrate vital customer service and communication skills.
Liveops offers excellent remote work opportunities for independent contractors, with the flexibility to set your hours. If you’re looking for a position that allows you to work from home and choose the type of work you’re most interested in, LiveOps provides an ideal platform. Check their website for the latest job openings, and begin applying today!
