Sutherland is a global business and digital transformation leader, partnering with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Key points:
- Established in 1986
- Global provider of business process and technology management services
- Headquartered in Rochester, New York
- One of the world’s largest independent BPO companies
- Over 40,000 professionals
- 40 operation centers worldwide
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Sutherland’s Company Culture
Sutherland Global Services is known for cultivating a dynamic company culture that emphasizes:
- Innovative:
- Encourages creative problem-solving and cutting-edge solutions
- Fosters an environment where new ideas are welcomed and valued
- Invests in emerging technologies and methodologies
- Encourages employees to think outside the box and challenge the status quo
- Global:
- Embraces diversity and fosters a multicultural environment
- Celebrates different perspectives and backgrounds
- Provides opportunities for cross-cultural collaboration
- Encourages global thinking and understanding of international markets
- Client-centric:
- Focuses on delivering exceptional value to clients
- Prioritizes understanding and meeting client needs
- Encourages building long-term relationships with clients
- Values feedback and continuously improves based on client input
- Collaborative:
- Promotes teamwork across departments and locations
- Utilizes advanced communication tools to facilitate remote collaboration
- Encourages knowledge sharing and cross-functional projects
- Values input from all levels of the organization
- Empowering:
- Supports employee growth and development
- Provides ongoing training and learning opportunities
- Offers clear career paths and advancement opportunities
- Encourages employees to take ownership of their work and decisions
At Sutherland, employees are expected to follow these cultural values daily, contributing to a dynamic, inclusive, and forward-thinking work environment. The company believes that by fostering this culture, they can better serve their clients and drive innovation in the industry.
Prepare Your Application
- Tailor your resume:
- Focus on highlighting the skills most relevant to the job you’re applying for at Sutherland. Adjust your resume to reflect your communication, problem-solving, and customer service expertise.
- Emphasize any remote work experience, showcasing your ability to manage tasks independently and stay productive in a virtual setting.
- Highlight key achievements in previous roles, especially any successes that relate to the position you’re applying for, such as improving efficiency or customer satisfaction.
- Craft a strong cover letter:
- Show genuine interest in Sutherland’s global impact, and briefly mention how their values align with your career goals.
- Demonstrate knowledge of Sutherland’s services and industries, explaining how your background fits their needs and what unique value you bring to their team.
- Explain why you’re well-suited for remote work, highlighting your self-discipline, time management, and ability to thrive in a virtual environment.
- Update your online presence:
- Ensure your LinkedIn profile is fully updated and includes relevant experience, skills, and a professional headshot. Recruiters often review this before scheduling interviews.
- Clean up your social media accounts to ensure nothing publicly available that could be seen as unprofessional or conflicting with the image you want to project.
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Current Remote Job at Sutherland Global
1. Customer Service APPLY NOW
Call center representatives, support specialists, help desk agents, etc.
2. Medical Billing APPLY NOW
Billing coordinators, accounts receivable specialists, claims processors, etc.
3. Business Development APPLY NOW
Sales executives, partnership managers, growth strategists, etc.
4. Data/Business Analysis APPLY NOW
Business intelligence analysts, Guidewire data integration experts, claims data specialists, etc.
5. Medical Coding APPLY NOW
Multispecialty coders, professional fee coders, healthcare compliance auditors, etc.
6. Insurance Advisors APPLY NOW
Life insurance agents, health coverage specialists, open enrollment advisors, etc.
Application Process
1. Go to Sutherland’s career page:
Visit the Sutherland website and find the “Careers” section. Then, browse the site to learn about the company and its work.
2. Look for remote jobs: Use the site’s search tools to find remote jobs that match your skills. Check the job descriptions to make sure you’re qualified.
3. Create a profile: Sign up on Sutherland’s job portal by entering your email and setting a password. Complete your profile with basic details like your name and work history.
4. Upload your resume and cover letter:
Customize your resume to fit the job you’re applying for. Write a cover letter that shows why you’re an excellent fit for the role. Save them as PDF or Word files and upload them.
5. Fill out application forms: Some jobs may ask for extra information, such as your work history or education. Make sure everything is filled out correctly and matches your resume.
6. Attach extra documents if needed:
If the job asks for certificates, work samples, or references, make sure you upload them.
7. Check everything and submit:
Before submitting, review your application to fix any mistakes. Make sure everything is uploaded and filled in correctly, then submit.
8. Track your application:
After applying, log in regularly to check for updates. Also, check your email or account for any notifications about your application.
This simplified process ensures your application is complete and submitted adequately to Sutherland.
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Prepare for the Interview
- Research Sutherland’s services and clients: Understand their critical services and business model.
- Practice common interview questions: Be ready for questions about remote work experience and challenges.
- Prepare examples demonstrating your skills: Have specific examples of your problem-solving and technical skills ready.
- Set up a professional space for video interviews. Ensure your environment is quiet, well-lit, and distraction-free, and test your internet and camera.
During the Interview
- Highlight your ability to work independently: Emphasize self-motivation and time management.
- Discuss your experience with relevant technologies: Mention software or tools related to the role, especially in remote work.
- Show enthusiasm for Sutherland’s global approach: Express interest in their international presence and mission.
- Ask thoughtful questions: Inquire about team dynamics, company culture, and growth opportunities.
Follow Up
Send a thank-you email within 24 hours: A brief, polite message can go a long way. Express gratitude for the opportunity and mention something memorable from the conversation.
Reiterate your interest in the position: In your follow-up email, restate your enthusiasm for the role and confidence in being a great fit.
Briefly mention key points from the interview: Summarize a few crucial takeaways, reinforcing how your skills align with the position and what you can bring to the team.
Tips for Success
- Demonstrate strong communication skills:
- Practice clear writing for emails and reports.
- Show active listening during interviews.
- Highlight experience with virtual communication tools.
- Showcase adaptability and cultural sensitivity:
- Share experiences working with diverse teams.
- Discuss how you’ve adapted to change.
- Express interest in global business practices.
- Highlight relevant industry experience:
- Emphasize BPO, customer service, or tech experience.
- Discuss familiarity with industry-specific software.
- Mention relevant certifications or training.
- Emphasize remote work readiness:
- Describe your home office setup.
- Discuss strategies for work-life balance.
- Highlight self-motivation and time management skills.
- Align with Sutherland’s values:
- Provide examples of innovative thinking.
- Demonstrate a client-focused mindset.
- Share experiences of successful collaboration remotely.
- Adopt a continuous learning mindset:
- Highlight recent courses or skills acquired.
- Discuss how you stay updated in your field.
- Show enthusiasm for learning new technologies.
- Show problem-solving abilities:
- Prepare examples of challenges overcome.
- Discuss your troubleshooting approach.
- Show how you’ve improved processes.
Remember, succeeding at Sutherland Global involves showcasing your skills and aligning with their culture of innovation, collaboration, and client-centricity in a remote work environment.
