Vancouver Airport Authority (YVR) is looking for highly skilled and detail-oriented Airport Operations Dispatchers (AODs) to join its Integrated Operations Centre (IOC). This role is essential to ensuring safe, efficient, and smooth airport operations by coordinating emergency responses, security, maintenance, and customer service activities. If you thrive in high-pressure environments and have exceptional communication and multitasking skills, this could be the perfect opportunity for you.
Job Overview
As an Airport Operations Dispatcher, you will serve as a critical link in maintaining YVR’s seamless airport operations. You will monitor alarms, radios, and communication channels, dispatch response teams, and track real-time incidents to uphold airport safety and efficiency. This position requires quick decision-making, attention to detail, and the ability to manage multiple situations simultaneously.
Read: Warehouse Worker at Cascadia Metals: Hiring Now in Edmonton Canada, Competitive Pay & Great Benefits
Key Responsibilities
This role requires handling critical tasks to ensure smooth and safe airport operations.
- Monitor and Coordinate Operations: Utilize alarm systems, radios, phones, emails, and social media to dispatch and direct operational staff, maintenance teams, and emergency responders.
- Emergency Response & Safety: Prioritize incidents and ensure rapid response to emergencies, security threats, and maintenance issues while maintaining accurate documentation.
- Communication & Stakeholder Management: Relay critical information between internal teams, external contractors, government agencies, and other stakeholders to ensure smooth operations.
- Incident Tracking & Reporting: Efficiently document real-time events using Maximo and other software to maintain clear and accurate records of all airport activities.
- Standard Operating Procedures (SOPs) Compliance: Maintain a thorough understanding of YVR’s SOPs and Incident Command processes to ensure proper protocol is followed for airside, terminal-side, and groundside operations.
- Customer Service & Public Inquiries: Respond to general inquiries from passengers and the public via phone, email, TTY, and social media.
Qualifications & Skills
This role requires handling critical tasks to ensure smooth and safe airport operations.
- Experience & Education:
-
- Minimum two years of experience as a dispatcher/call-taker or in a relevant aviation role.
- High school diploma with one to two years of post-secondary education or equivalent training and experience.
-
- Technical & Computer Skills:
-
- Proficiency in Maximo, MS Word, Excel, Outlook, Everbridge, Barco Sidebar, and Adobe.
- Fast and accurate typing skills with strong grammar and spelling.
-
- Communication & Multitasking:
-
- Strong written and verbal English communication (additional language skills are an asset).
- Ability to manage multiple emergency situations while maintaining composure and accuracy.
-
- Decision-Making & Problem-Solving:
-
- Comfortable working under pressure and making quick decisions with limited information.
- Ability to prioritize and execute tasks efficiently without direct supervision.
-
- Teamwork & Adaptability:
-
- Confident, resilient, and level-headed in challenging situations.
- Works effectively as part of a team, collaborating with various departments and stakeholders.
-
Read: Cleaner Job at Metro Toronto Convention Centre Canada: How to Apply & Get Hired
Salary & Benefits
This position offers competitive pay and a range of valuable employee benefits.
- Salary Range: $69,645 – $91,022 per year (based on a 37.5-hour workweek, tailored to experience and qualifications).
- Comprehensive Health Benefits: Includes extended health, dental, vision, and life insurance.
- Retirement Savings Matching: Employer matches retirement savings contributions to support financial well-being.
- Generous Vacation & Wellness Programs: Paid time off and wellness initiatives to maintain work-life balance.
- Commuting & Community Engagement Support: Assistance with commuting and participation in community programs.
- Continuous Learning & Career Growth: Access to professional development and learning opportunities.
Why Join YVR?
YVR is more than just an airport; it’s a hub of innovation, leadership, and connection. The work done here impacts millions of travelers and plays a vital role in British Columbia’s economy. Employees at YVR enjoy a flexible, supportive work culture that encourages growth and success. YVR is committed to diversity, equity, and inclusion. Applicants from all backgrounds are welcome, and accommodations are available for candidates requiring assistance during the hiring process.
Interested candidates can apply through the YVR Careers Portal. Only selected applicants will be contacted for an interview.
